Shipping and Delivery Policy
At Mess Locator, our goal is to provide our users with a seamless experience in finding the best mess accommodations. While we primarily deal with mess services and bookings, some situations may require physical or digital deliveries (e.g., documents, receipts, or related materials). Please read our Shipping and Delivery Policy carefully for a better understanding of how we handle such processes.
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1. Delivery of Digital Documents
1. Booking Confirmations:
All booking confirmations and receipts will be sent via email to the registered email address immediately after successful payment and booking.
Users are advised to provide accurate contact details during registration to avoid delays.
2. Additional Documents:
If required, additional documents like invoices, payment statements, or tenancy agreements will be emailed within 1-2 business days.
3. Communication:
In case of any issues regarding the delivery of digital documents, users can reach out to us at support@messlocator.com.
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2. Physical Deliveries
While our services are primarily digital, there may be situations requiring physical deliveries. These include, but are not limited to, promotional materials, receipts, or any other items requested by the user.
1. Shipping Areas:
Currently, we deliver only within India.
2. Processing Time:
Orders for physical deliveries will be processed within 3-5 business days.
3. Delivery Time:
Standard delivery takes 7-10 business days, depending on the user’s location.
For remote areas, delivery may take up to 15 business days.
4. Shipping Charges:
Shipping charges (if any) will be mentioned during the order process.
5. Tracking:
If applicable, users will receive a tracking ID for their shipment via email.
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3. Delivery Guidelines
To ensure timely and hassle-free delivery, users are requested to:
1. Provide Accurate Details:
Ensure the provided address, contact number, and email are correct and up-to-date.
2. Receive the Package:
Be available at the specified address during the estimated delivery time to avoid delays or package returns.
3. Contact Us for Issues:
If a delivery is delayed or not received, users should contact us immediately.
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4. Delivery Issues
a) Non-Delivery
If a delivery cannot be completed due to an incorrect address or lack of availability, the user will be contacted for further instructions.
Re-delivery charges may apply in such cases.
b) Damaged Packages
If a physical delivery is received in a damaged condition, users must notify us within 48 hours of receipt along with pictures of the damaged item.
Replacement or refund decisions will be made based on the situation.
c) Lost Shipments
If a shipment is lost in transit, we will provide a replacement or full refund.
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5. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please reach out to us:
Email: support@messlocator.com
Phone: +91-6295995099
Website: www.messlocator.com
Address: Bongabari, near PTTI College, Purulia
We are here to ensure your experience with Mess Locator is smooth and satisfactory. Thank you for trusting us!
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This policy ensures transparency and accountability while catering to your delivery needs effectively.